Customer Satisfaction Survey Who received services at the QEH? * Me Friend Relative If you had important questions regarding your condition or treatment, were you able to find someone to answer your questions? * Yes, always Yes, sometimes No Not applicable Were the answers that staff provided to your questions presented in a way that you could understand? * Yes, always Yes, sometimes No Not applicable How would you rate the skills of our staff in meeting or exceeding your expectations? * Excellent Very Good Good Fair Poor How satisfied were you with the courtesy of the staff that treated you or your loved one? * Very satisfied Somewhat satisfied Somewhat dissatisfied Very dissatisfied How would you rate the availability of the QEH staff? * Excellent Very Good Good Fair Poor Did you or your loved one feel that you were treated with respect and dignity? * Yes, always Yes, sometimes No How would you rate how well the staff worked together? * Excellent Very Good Good Fair Poor Overall, how satisfied were you with the treatment and care you or your loved one received at the QEH? * Very satisfied Somewhat satisfied Somewhat dissatisfied Very dissatisfied Overall, how satisfied were you with the QEH? * Very satisfied Somewhat satisfied Somewhat dissatisfied Very dissatisfied Would you recommend the QEH to your family or friends? * Yes, definitely Yes, probably No If no, why not? * Which area or department of the QEH did you receive your services? * Accident and Emergency Department Accounts Department Administration Department Artificial Kidney Unit Cardiac Suite Cardiac Unit Clara Brathwaite Centre for Oncology and Nuclear Medicine Clinical Risk Management Unit Emergency Ambulance Service Haematology/Diabetes/Neuro Surgery Out-Patients Clinic High Dependency Unit Laboratory Department Labour Ward/Delivery Suite Main Entrance Main Out-Patients Clinic Medical Imaging and Radiology Department Medical Intensive Care Unit (MICU) Medical Records Department Neonatal Intensive Care Unit (NICU) Neurophysiology Out-Patients Department Occupational Therapy Ophthalmology Out-Patients Department Orthotics Workshop Paediatric Intensive Care Unit (PICU) Paediatrics/Ear Nose and Throat Out-Patients Clinic Pharmacy Department Phlebotomy Department Rehabilitation Department Social Services Department Surgical Intensive Care Unit (SICU) Ward A1 Ward A2 Ward A4 Ward A5 Ward A6 Ward B1 Ward B2 Ward B3 Ward B4 Ward B5 Ward B6 Ward B7 Ward B8 Ward C1 Ward C2 Ward C3 Ward C4 Ward C5 Ward C6 Ward C7 Ward C8 Ward C9 Ward C10 Ward C12 Do you have any further comments or impressions that you would like to share? Finally, would you like to speak with someone at the QEH about your experience? * Yes No Tell us how we may contact you To discuss your experience more thoroughly with a QEH representative, please provide your name and contact information below. Your Name * Your Email Address Your Phone Number * +1 Enter your 10-digit telephone number reCAPTCHA Submit
