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I was admitted to the QEH on August 30th and while being a patient there, I met a patient relations advocate by the name of Shomari Joseph who made my 2 month stay felt a lot more shorter and manageable, both physically and emotionally. The professionalism and commitment that Ms. Joseph has displayed towards her work and caring for patients other than myself made it impossible for me to see or experience stigmas and horror stories that are often heard of or told about the QEH.

I sincerely cannot express enough gratitude to Shomari for all that she has done for me during that difficult period. I do hope that she will continue to offer this kind of stellar service to all other patients that she comes into contact with and furthermore, that her commitment and dedication be highlighted as the benchmark for the standard of service ought to be provided to patients at all times.

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