QEH Pharmacy Reinstates Medication Delivery Service

The Management of the Queen Elizabeth Hospital is pleased to announce the immediate reinstatement of the Medication Delivery Service offered by the Pharmacy Department. This follows a two-month disruption to the service which was caused by the cyber-security incident which affected the Hospital on 12 December 2022.

Out-patients whose orders are received via telephone or are seen in the clinics and wish to have their prescriptions processed for delivery are advised to state this request clearly during the interaction so that the prescriptions can be forwarded to the Pharmacy Department for processing.

Out-patients with repeats are asked to place their orders at least three to five days prior to the start date of the repeat medication. Out-patients obtaining repeats must provide their name, Barbados National Registration Number, preferred delivery address and a current contact number to complete the order. These orders will then be processed, packaged and labeled to facilitate delivery within five business days.

Orders can be placed via:

• Telephone, specifically the Delivery Hotline at 536-4804. The hours of operation for the Hotline are Monday through Friday between 9:00 AM and 3:00 PM.

• The Hospital’s website. Visit the website at qehconnect.com/pharmacy to submit medication orders.

All patients will be required to pay the stipulated fee for delivery of medication. Delivery of medication orders is being facilitated by two (2) delivery providers, Hopscotch Delivery and the Barbados Postal Service (BPS). Please be advised that BPS has now added the option of payment on delivery for patients using its delivery service to receive medication orders from the Hospital Pharmacy. Customers now have the option of being provided with a reference number to facilitate either:

1. a cash payment at a post office of their choice, or
2. paying the courier for their delivery by Debit Card ONLY.

Medications will be delivered during normal business hours Monday through Friday. Payment must be made before the medication is handed over. The National Identification Card of the person for whom the medication is intended must be presented for the medication to be handed over.

Following the delivery of medication, patients are advised to thoroughly examine the medication received and report any concerns immediately to the Pharmacy Department at 536-4804 or via the Hospital’s website by completing the Feedback Form on the Pharmacy page.  If there is an issue, the Pharmacy Department will investigate and resolve the matter within the shortest possible time.

Additionally, patients with queries concerning their medications are advised to contact the Delivery Hotline at 536-4804 where they will then be referred to a pharmacist who will provide the necessary counseling on the use of the medication.

Any queries regarding the delivery service will be facilitated via the Hotline at 536-4804 or email at rxdelivery@qeh.gov.bb

The Queen Elizabeth Hospital thanks the public for its continued patience and cooperation, as we continue to strive towards ‘Getting Better Together’.