Welcome to the Queen Elizabeth Hospital!
As the island’s leading public health facility, we are dedicated to the well-being of our patients. We understand that being in the hospital can be a challenging experience, and we are here to provide support that extends beyond just medical care.
To ensure your stay is as comfortable as possible, we offer a range of information and resources. Our aim is to support you and your loved ones every step of the way, so you have all the assistance you need during your time here.
If you have any questions or require further assistance, please contact our Hospital P.A.L.S (Patient Advice Liaison Services) at 1-246-536-4800. Your comfort and care are our top priorities.
In-Patient Handbook
Download our In-Patient Handbook to help guide you through your healthcare experience. This resource is designed to ensure a safer and more comfortable stay for you, your family, friends, and loved ones during your time with us.
Patient Safety and Code of Conduct
At The Queen Elizabeth Hospital, patient safety is our top priority. We encourage all patients to actively participate in maintaining a safe and respectful environment by adhering to our Code of Conduct during your stay. Your cooperation helps us provide the best care possible and ensures a positive experience for everyone.
Hospitals play a crucial role in enhancing health, promoting wellness, preventing and treating disease, providing immediate and ongoing care, and advancing education and research. At the Queen Elizabeth Hospital (QEH), we are committed to conducting all these activities with a deep respect for the values and dignity of our patients. The Charter outlines the rights of patients seeking healthcare at QEH, ensuring safe, effective, and quality care. Learn more.
Patient Advice & Liason (P.A.L.) Service
The Patient Advice & Liaison Service (P.A.L.) is a key component of our Patient Relations Department, providing essential support and guidance for patients and their families. Our dedicated team is here to assist with any questions or concerns you may have about The Queen Elizabeth Hospital (QEH) and healthcare services.
Contact Us:
- Phone: +1 246 536 4800
- Hours: Mon – Sun | 9 AM – 9 PM | Closed on Public Holidays
- WhatsApp Calls: Now available for your convenience!
Please note that our P.A.L. Service complements the hospital’s 24/7 PABX system at +1 246 436 6450, which handles call routing and emergencies. The P.A.L. Service is an additional support feature and does not replace the PABX system.
How We Can Assist
General Information
- Making Appointments: Helping you schedule and manage appointments.
- Locating Clinics or Departments: Guiding you to specific clinics or departments within the hospital.
- Department Opening Hours: Providing details on the opening hours of various departments.
- Visiting Hours and Protocols: Informing you about visiting hours and hospital protocols for visitors.
- Procedures Following the Death of a Patient: Offering guidance on the necessary steps and procedures in the event of a patient’s death.
- Information on QEH Services: Providing details on medical services, employment opportunities, internships, observerships, and donation logistics at The Queen Elizabeth Hospital.
Advice
- Healthcare Options in Barbados: Information on available healthcare services and resources for various scenarios.
- Emergency and Urgent Situations: Guidance on what to do in healthcare emergencies or urgent situations.
Assistance
- Support in Special Situations or Challenges: Providing guidance and help during any unique or difficult circumstances you may face.
- Referrals to External Organizations: Connecting you with additional resources or organizations if needed for further support.
- Discharge Call-Backs: Checking in with you after discharge to ensure your ongoing needs are met and to address any concerns.
For any queries or assistance, please feel free to reach out to our Hospital P.A.L. Service. We are here to ensure that your experience at The Queen Elizabeth Hospital is as smooth and informed as possible.