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What happens when I call?

When you call a dispatcher will ask a series of questions about the patient. These questions will help us to gather information for expediting care upon arrival and include:

  • The patient’s illness/injury/complaint
  • How many people require our services
  • The patient’s location with emphasis placed on road name, nearest road junction/landmark, house name, colour and number
  • The telephone number from which you are calling and your name.

Please stay calm, speak clearly, and stay on the telephone until you are instructed to hang up.

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