When you call a dispatcher will ask a series of questions about the patient. These questions will help us to gather information for expediting care upon arrival and include:
- The patient’s illness/injury/complaint
- How many people require our services
- The patient’s location with emphasis placed on road name, nearest road junction/landmark, house name, colour and number
- The telephone number from which you are calling and your name.
Please stay calm, speak clearly, and stay on the telephone until you are instructed to hang up.