Dexter-James

The Queen Elizabeth Hospital has been in existence for the last 51 years since opening on November 14, 1964.

We are the only primary acute care medical facility (600 bed capacity) providing a range of medical, diagnostic and treatment services to the public of Barbados. These include: everything from digital diagnostic imaging services including on-site CT, emergency services, general and specialized surgery (neurosurgery, orthopedics, ophthalmology, cardiology), birthing services, neonatal services and cancer care. In 1967, we became an accredited teaching hospital affiliated with the University of the West Indies, Cave Hill Campus.

In 2002, the QEH transitioned from a department of Government to a new form of governance which led to the establishment of the Queen Elizabeth Hospital Board. We currently serve the local population which regards our hospital as the facility of choice for treatment and care. We continue to enjoy a fair amount of positive goodwill by Caribbean islands, in particular, citizens from the OECS countries, who regularly utilize the hospital as a referral centre, where specific medical care is lacking in the country of origin.

It is our vision that the Queen Elizabeth Hospital will be seen as the first choice for healthcare excellence by all Barbadians and be recognized as a credible referral centre within the region. We plan to further the development of the hospital into a 21st century tertiary care and teaching hospital and to position ourselves to deliver a package of patient-centered clinical and diagnostic services that are affordable, sustainable and based on available resources. There will be a higher focus on patient-centered care, with a commitment to quality, safe and ethical care and access to psychological and spiritual support during the care experience. These new strategic directions will lead to the ultimate goal: the attainment of hospital accreditation by an internationally recognized body. Such an award would position us as a true centre of healthcare excellence benchmarked against international standards for the provision of tertiary care.

To this end, the  Queen Elizabeth Hospital (QEH) has embarked on a year-long programme of excellence to not only highlight the achievements of the hospital over the last five decades, but to further enhance the institution’s vision for service excellence. The A.I.M. (Achieving Improved Measurement) will seek to achieve the following: Hospital-wide Accreditation, Baby-Friendly Hospital Initiative, Laboratory Accreditation, HACCP Certification to Improve Food Safety and Code of Practice for Information Security Management (ISO 27001)

It is envisioned that this Service Quality Intervention Train-the-Trainer programme would build on the groundwork laid by the previous SQP programme and allow participants to replicate the culture of service excellence across the hospital.